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Massive Recruitment at Workforce Group

Workforce Management Centre Limited is a Management Consulting and Outsourcing Professional Services Firm. Following its
inception in July 2004, Workforce Management Centre Limited (Workforce) has built an enviable reputation as the leading indigenous management and professional services consulting firm in Nigeria.

Client Success Assurance Manager



 
Key Responsibilities
  • He/she will be responsible for ensuring operational efficiency of the unit
  • Effectively communicate critical matters to both team members and client
  • Efficiently manage his/her team to ensure that deliverables are met on time and within specification.
  • Track compliance to agreed processes and procedures.
  • Conduct, analyze and report client satisfaction surveys.
  • Investigate customer complaints and other non-conformance issues including supporting fraud investigations.
  • Feed intelligence log on a weekly basis
  • Daily engagement of clients and leads via CRM application.
  • Ensure all client and staff issues are promptly dealt with, meeting specified deadlines 100% using appropriate follow up methods
  • Celebrate as prescribed ALL key client and staff on special occasions and anniversaries 100% of the time
  • Increase sales pool with 50 ready to deploy staff each week
Required Experience
  • Experience in Outsource or HR Consulting
  • Experience managing relationships with key clients
  • Writing & Presentation skills
  • Effective communication skills
  • Team Management skills


Head, Human Resources



 
Requirements
  • Must have previous experience in the area of Talent Management
  • Must have experience in Employee relations
  • Ability to instill discipline/accountability
  • Ability to drive the company's culture
  • Must have experience in HR Consulting Background
  • Ability to bring people together
  • At least 5 years of experience in HR.

Finance & Administration Support Executive



 
Tasks and Responsibilities
  • Provide Support to F&A Manager in various administrative tasks
  • Ensure good execution of import procedures for resale goods and order processing to customers
  • Supply Chain - in coordination with Supply Chain Abidjan:
    • Contact with Customs
    • Follow import procedure
    • Verify import invoices
    • Prepare posting proposal in SAGE
  • Order Processing - in coordination Customer Service Abidjan:
    • Receive Customer orders
    • Process customer orders in SAGE
    • Follow-up on goods delivery to customers
    • Back-up for Customer Service Abidjan
  • Inventory - In coordination with F&A Nigeria and Customer Order Abidjan:
    • Perform periodic inventory check
  • Documentation - keep proper import/sales documentation
  • Support Head of Finance and Administration with various administrative tasks (e.g. filing of documents, Completeness of supporting evidence for Invoices and Concur, follow-up on WHT receipts, and similar).
  • Ensure goods availability at our warehouse
  • Ensure timely processing of customer orders
Skills, Experience and Qualification
  • University degree or professional trainings in the area of supply chain and customer order processing
  • Experience with customs clearings procedures
  • Minimum 2 years of relevant working experience
  • Proficient in MS Office
  • Excellent communication skills and team spirit
  • Ability to work independently
  • Leadership and Organization Skills
  • Must be fluent in French


Tyre Repairman



 
Job Description
  • Responsible for changing tires and maintaining stock
Key Job Responsibilities
  • To ensure that all tyres and rims of all ECMT Vehicles are in good order.
  • To make sure that all tyres of operational plants had been gauged with correct air pressures required.
  • Repair and amend bad tyres for other motor vehicles.
  • Aligning tires and wheel balances when needed.
  • To maintain safe and healthy working conditions in the terminal.
  • To work hand in hand with other staff to facilitate smooth and faster flow of work.
  • To carry out other assignment relevant to his job or outside the job as may be instructed by the supervisor.
Job Specifications
  • Good OND/HND or Trade Certificate
  • 5 - 7 years quality work experience
  • Working Knowledge of port and shipping industry is of critical advantage
Job Competency Requirements:
  • Service and Systems Management
  • Operational Quality and Safety Management
  • Port Information Systems Management
  • Workshop Management
  • HSEQ Compliance
Key Performance Indicators:
  • Cost Efficiency
  • Customer satisfaction
  • Service delivery Efficiency
  • Operations Process Compliance
  • HSEQ Process Compliance


Welder



 
Job Description
  • Responsible for fitting and welding of steel, aluminum and stainless steel parts using a MIG and/or TIG process
Key Job Responsibilities
  • To carry out welding jobs with oxy acetylene and arc welding machines.
  • Construction of burglar proofs for buildings and equipment.
  • To carry out fabrications of steel structures and other projects.
  • To carry out repairs on broken and dented parts of plants and equipment.
  • To assist and help other staff in doing the repair or assembling of machines and equipment.
  • To carry out other assignments relevant to his job or outside the job as may be instructed by the superior.
  • To maintain safe and healthy working conditions in the terminals.
Job Specifications
  • Good OND/HND or Trade Certificate
  • 5 - 7 years quality work experience
  • Working Knowledge of port and shipping industry is of critical advantage
Job Competency Requirements:
  • Service and Systems Management
  • Operational Quality and Safety Management
  • Workshop Management
  • HSEQ Compliance
Key Performance Indicators:
  • Cost Efficiency
  • Customer satisfaction
  • Service delivery Efficiency
  • Operations Process Compliance
  • HSEQ Process Compliance


Port Facility Security Officer



 
Job Description
  • To assist with the implementation of the facility security plans, ensure the application of security measures designed to protect the staff and equipment on vessels, terminals and administrative block
Key Job Responsibilities
  • Provides direction and instruction to security guards on duty
  • Familiarization with the international regulations e.g. SOLAS, ISPS Code and MARPOL
  • Proficient in Security data analysis.
  • Oversee the Port Security plan in accordance with ISPS and BASC requirements.
  • Advises the Security Manager on current issues affecting the security of the port facility.
  • Check and review the DoS, VSP, SSP, and monitors and adjusts the FSP,
  • Conducts routine patrols of the port, checking various security posts during the shift, ensuring guard is at post and assists with any problems that may come up during the shift.
  • Advises violators of rule infractions, such as loitering, smoking, or carrying of prohibited articles, and apprehends or expels persons engaging in suspicious or criminal acts
  • Assists in the investigation of incidents that involve theft, vandalism, misconduct, or related activities.
  • May interact with local authorities, on various issues at the terminal.
  • Coordinates security related issues for visitors to the port facility
  • Coordinate at least two drills per year
  • Responds and assists with emergencies that occur on shift as appropriate.
  • Provides crowd control during an emergency or other incident where this is required.
  • Completes shift report at the end of each shift of duty
  • Supervise deliverables on an ongoing operational basis to ensure that security standards are communicated & complied with by all terminal users.
  • Normally the position is expected to follow existing procedures & is well defined
Job Specifications
  • Good HND/University Degree
  • Min. of 3 - 5 years relevant work experience relevant HSEQ work experience
  • Knowledge of the International Ship and Port Facility Security (ISPS) Code
  • Working Knowledge of port and shipping industry is of critical advantage
  • Ability to drive and also ride a motor bike is of critical advantage
Job Competency Requirements:
  • Corporate Security
  • Physical Security
  • Risk Management
  • Crisis Management and Investigation
Key Performance Indicators:
  • Customer Satisfaction
  • Security Management Process Compliance


Government & Compliance Officer



 
Job Description
  • To provide enforcement services and associated enforcement support, actively ensuring timeliness of services provided and providing timely information.
  • Ensuring Internal Audit & Compliance.
Key Job Responsibilities
  • Develop, initiate, maintain and revise policies and procedures for the general operation of the compliance program and its related activities to prevent illegal, unethical or improper conduct
  • Manage day-to-day operation of the compliance program
  • Collaborate with other departments to direct compliance issues to appropriate existing channels for investigation and resolution
  • Consult with general counsel as needed to resolve difficult legal compliance issues
  • Respond to alleged violations of rules, regulations, policies, procedures and standards of conduct by evaluating or recommending the initiation of investigative procedures
  • Develop and oversee a system for uniform handling of such violations
  • Monitor, and as necessary, coordinate compliance activities of other departments to remain abreast of the status of all compliance activities and to identify trends
  • Provide reports on a regular basis and, as directed or requested, keep the Corporate Compliance Committee and senior management informed of the operation and progress of compliance efforts
  • Institute and maintain an effective compliance communication program for the organization
  • Work with the human resource department and others as appropriate to develop an effective compliance training program, including appropriate introductory training for new employees and ongoing training for all employees and managers
Job Specifications
  • Good HND/University Degree
  • Min. of 3 - 5 years relevant work experience
  • Professional qualification e.g. CISSP, CISA,
  • Knowledge of internal audit and control
  • Knowledge of the International Ship and Port Facility Security (ISPS) Code
  • Working Knowledge of port and shipping industry is of critical advantage
Job Competency Requirements:
  • Internal Controls
  • Management of Audits
  • Risk Management and Governance
Key Performance Indicators:
  • Revenue and Shareholder Value Assurance
  • Cost Management
  • Governance and compliance management


Procurement Assistant



 
Job Description
  • The position is responsible for performing confidential administrative clerical duties relating to organizing and coordinating procurement activities
Key Responsibilities
  • Organize all procurement activities relating to request for proposals, sealed bids, and price quotes.
  • Review requisitions for completeness and accuracy; follow up on discrepancies with the initiating department; identify available suppliers for each requisitioned item.
  • Organize and maintain computerized records containing vendor and bid information.
  • Process requisitions into purchase orders and any resulting change orders.
  • Receive, open, screen, log and date stamps bid responses/quotations, mail as required and organize bids for review by the specialist.
  • Perform general clerical duties such as maintaining general files, typing, data entry, opening mail, and completing and processing standard purchasing forms.
  • Coordinate and schedule meetings and appointments as requested; respond to inquiries, which do not require the personal attention of the Procurement Officer.
  • Correspond with vendors regarding prices, product availability, and delivery.
  • Respond to inquiries from staff regarding requisitions, purchase orders, contracts and pricing information.
  • Assist in answering incoming calls.
  • Perform related work as required.
Job Specifications
  • Good University Degree/HND
  • 2 - 4 years work experience
  • Knowledge of procurement and store management
  • Knowledge of the International Ship and Port Facility Security (ISPS) Code
  • Working Knowledge of port and shipping industry is of critical advantage
Job Competency Requirements:
  • Procurement
  • Inventory Management
  • Warehouse/Store /Records Management
  • General Administration
  • Corporate and Internal Resource Management
Key Performance Indicators:
  • Cost Control Effectiveness
  • Financial Management and Administration Efficiency


Procurement Officer



 
Job Description
  • Procurement Officer process purchasing transactions for equipment, materials, supplies, capital goods, and services.
Key Job Responsibilities
  • Maintaining a data base of Suppliers and Contractors
  • Prepares price and cost analyses of proposals and negotiates prices, terms and conditions of service contracts.
  • Review and analyses the financial conditions of all offers and recommend to Management for necessary steps. Participate in the evaluation of proposals
  • Performs contract administration including liaising with the vendors. Negotiating contract amendments, extensions etc
  • Prepares and maintains accurate records and documentation on all purchases, contracts, correspondence and related follow up
  • Prepares technical specifications, contract terms and bid documents including all related research and value analysis.
  • Analyses current procurement activities and recommends improvements through more efficient procurement methods, automation, quantity discounts etc
  • Supervises buyers and clerical staff by providing guidance and assistance
Job Specifications
  • Good University Degree/HND
  • 2 - 4 years of work experience
  • Knowledge of procurement and store management
  • Working Knowledge of port and shipping industry is of critical advantage
Job Competency Requirements:
  • Procurement
  • Inventory Management
  • Warehouse/Store /Records Management
  • General Administration
  • Corporate and Internal Resource Management
Key Performance Indicators:
  • Cost Control Effectiveness
  • Financial Management and Administration Efficiency


Quality Officer



 
Key Job Responsibilities
  • Applies the ILO Safety and health in ports. ILO code of practice on port HSEQ operations.
  • Confers with ship’s officers, vessel crew or agents to explain safety and security measures.
  • Monitors and inspects the loading and unloading of cargo; prepares wharf apron, warehouse and lay-down areas for cargo operations; monitors operations to ensure compliance with all relevant rules and regulations.
  • Inspects berths, docks or slips following vessel departures; records and reports damages; secures berths and docks following vessel departures.
  • Monitors and regulates vehicular traffic at Port terminals.
  • Monitors Port and tenant construction and maintenance activities to ensure compliance with all relevant rules, regulations and Port standards and coordinates this work with operational activities.
  • Schedules and coordinates annual fire and safety inspections of Port terminals and facilities.
  • Inspects assigned terminal areas for cleanliness, compliance with safety regulations and needed repairs; reports the need for repairs to terminal facilities and monitors and inspects their completion.
  • Prepares and maintains a wide variety of manual and computer-based records, logs and reports related to the use and operation related to the use, of the Port’s marine terminals and related facilities.
  • Regularly patrols and monitors terminal areas, including contracted security services procedures, for security and safety purposes; monitors fire alarms; reports suspicious occurrences to the Port Facility Security Officer.
Job Specifications
  • Good HND/University Degree
  • Min. of 3 - 5 years relevant work experience relevant HSEQ work experience
  • Knowledge of the ILO code of practice on port
  • Knowledge of port and shipping industry is of critical advantage
Competency Requirements:
  • HSEQ
  • Health
  • Safety
  • Environment
  • Quality
Key Performance Indicators:
  • Customer satisfaction
  • HSEQ Policy and Process Compliance


Relationship Manager



 
Job Description
  • Marketing experience in Commercial Banking
  • Candidate must be below 31 years old
  • Only candidates that currently work as a Marketer or Relationship Manager in a Commercial Bank will be shortlisted.

Method of Application
Applicants should send their CV's to: select@workforcegroup.com

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